Refund policy
Return & Refund Policy
We want your celebrations to be perfect. Due to the delicate and custom nature of our products, our return policy varies depending on the type of item you purchased.
Balloon Kits (Uninflated Party Kits)
We have a 14-day return policy for our uninflated Balloon Kits, which means you have 14 days after receiving your item to request a return.
Change of Mind
To be eligible for a return, your item must be in the same condition that you received it — unopened, unused, with all original components intact, and in its original packaging. You'll also need the receipt or proof of purchase. Items that show signs of use, inflation, or missing components will not be accepted for return.
Please note that for change-of-mind returns, the customer is responsible for all return shipping costs.
Damages and Issues
Please inspect your order upon reception. If the kit is defective, missing pieces, or if you receive the wrong item, please contact us immediately with a clear photo of the issue. For defective or incorrect kits, we will happily offer a replacement or a full refund — no need to ship the item back to us.
To start a return or report an issue, please contact us at Whyknotballoons@hotmail.com. We will provide you with the return address at that time.
Inflated Balloons, Custom Gifts & Arrangements
Due to the fragile and perishable nature of inflated balloons, all sales of inflated arrangements, custom products, and personalised items are final and non-returnable.
•Local Delivery: If your inflated balloons arrive damaged during our delivery process, please notify us immediately upon receipt so we can make it right.
•Pick-up: Once inflated balloons are collected from us, responsibility for their care transfers to you. We are not responsible for any damage that occurs during your own transport or handling.
Exceptions / Non-Returnable Items
We do not accept returns on:
•Inflated balloons and custom arrangements
•Personalised or made-to-order items
•Sale items
•Gift cards
Exchanges
For eligible items (uninflated kits only), the fastest way to get what you need is to return the original item and, once the return is accepted, place a new order separately.
Refunds
We will notify you once we've received and inspected your return, and let you know whether the refund has been approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card provider to process the refund on their end.
If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at Whyknotballoons@hotmail.com.